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General terms and conditions

1. General 

Following are the general terms for all products and services of PrimaBallerina, Kreuzacker 26, 8964 Rudolfstetten sold and delivered to the customer or purchaser. A change in the business terms and conditions is only valid by mutual written agreement between PrimaBallerina and the customer. By filling in and sending the order of the selected products, the customer accepts the prevailing business terms and conditions. Minor alterations may occur between the delivered products and those pictured on the website based on possible different monitor settings on your screen.

2. Purchase Order

The sales contract is activated by the customer’s purchase via www.primaballerina.ch. All our sales offers, as far as not time limited, remain open to changes regarding price, delivery conditions, volumes and delivery period.

3. Price

The list price of goods quoted on www.primaballerina.ch is the valid sales price at the time of confirmation of your purchase order, activated online. This excludes any errors. Prices are to be understood in Swiss Francs, excluding 8% VAT. Packaging and delivery cost are CHF 7.00 for Switzerland and Liechtenstein, and CHF 29.00 for Germany, Austria, and Italy.

4. Delivery

Orders are generally sent to the customer within 2-4 days post delivery in Switzerland and Liechtenstein. Orders to Germany, Austria and Italy are delivered within 4-8 working days. Compensation claims are ruled out for late delivery. PrimaBallerina does not accept responsibility for non-deliverability or late delivery of goods, absence of recipient, problems of the Swiss Post, or any other events of force majeure. From the moment of the goods handover to the post, the delivery risk is transferred to the buyer.

5. Payment

PrimaBallerina offers following payment methods: advance payment, invoice, PayPal, credit card (Visa, MasterCard, Postcard) and Post Finance.

6. Exchanges / Return of Goods

PrimaBallerina gurantees that the sales products will be transferred to the buyer in a condition free from legal and manufacturing deficiencies. Every shoe is quality controlled before delivery, to guarantee a perfect quality. Customers have the right of return for Switzerland/Liechtenstein. In case of returning purchased goods, the following must be noted:

- Goods must be returned with 7 working days 
- Goods must be returned in the original packaging.
- Goods must not have any damages.
- The return delivery costs must be paid by the customer.

7. Deficiencies/Guarantee

Possible deficiencies must immediately be brought to our attention at PrimaBallerina, in writing or by email within 7 days. Should the buyer claim any PrimaBallerina guaranteed service or product, PrimaBallerina can either reimburse the purchase price (less delivery charges and administrative cost), or replace the goods with a new delivery. Further claims based on deficient delivery, and especially any and all liability for compensation claims are fully excluded.

 8. Data Protection

All personal customer data is handled confidentially by PrimaBallerina. The use of our customer data is solely for purposes of order and payment processing. Further use of customer data is restricted to necessary communications about the customer’s orders, our products and services, to update data, or for customer account maintenance. PrimaBallerina guarantees our clients that this data is only used confidentially for this purpose and not made accessible to any third party. This website uses Google Analytics, a web analyser service of Google Inc. („Google“). Google Analytics uses „Cookies“, text data files stored on your computer, which analyze your browsing of our website. The cookie generated information on your use of this website (including your IP adress) will be delivered to a server in the USA and stored there. Google uses this information to evaluate your use of the website, to generate reports on website activities for the website providers, in order to offer more services for website and internet use. It is possible that Google may pass this information on to third parties, in so far as required by law, or in so far as a third party processes such data for Google. Under no circumstances does Google bring your IP adress into connection with other Google data. You can prevent the installation of cookies by adjusting the settings in your browser software. However we wish to make you aware that in this case, several browsing functions of this website may be limited. By using this website, you are agreeing to Google’s processing of your data in the aforesaid manner for the aforesaid purpose.

9.  Governing Law, Place of Jurisdiction

The general terms and conditions of business and legal relationship between PrimaBallerina und our customers is under the governing law of Switzerland. The sole place of jurisdiction is at the domicile of the supplier.

UN Purchase rights (CISG) are not applicable.

Rudolfstetten, February 2018

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