Delivery & Returns
Orders are generally sent to the customer within 2-4 days post delivery in Switzerland and Liechtenstein. Orders to Germany, Austria and Italy are delivered within 4-8 working days. Packaging and delivery cost are free for Switzerland and Liechtenstein with B-Post. For 2.90 we are shipping with A-Post. Orders outside Switzerland cost CHF 29.00. If you want to have delivered in a country that is not acitve in the system, don't hesitate to contact us.
Exchanges / Return of Goods
PrimaBallerina gurantees that the sales products will be transferred to the buyer in a condition free from legal and manufacturing deficiencies. Every shoe is quality controlled before delivery, to guarantee a perfect quality. Customers have the right of return for Switzerland/Liechtenstein (Outside this 2 countries no return possibility exists). In case of returning purchased goods, the following must be noted:
- Goods must be returned with 14 working days
- Goods must be returned in the original packaging.
- Goods must not have any damages.
- The return delivery costs must be paid by the customer
- The return adress is: