Delivery & Returns
We deliver with Swiss Post. What are the shipping charges?
- For Primaballerina customers (=customers with a customer account) : B-Post free of charge, A-Post - for 4.90 CHF
- For guest orderers/quick orderers (people without a customer account): B-Post for CHF 6.90, A-Post for CHF 8.90
- Abroad - for 29 CHF - Orders to Germany, Austria, France, Italy and other countries will be delivered within 6-8 working days. In addition to postage costs, customs duties may also apply.
Exchanges / Return of Goods
PrimaBallerina gurantees that the sales products will be transferred to the buyer in a condition free from legal and manufacturing deficiencies. Every shoe is quality controlled before delivery, to guarantee a perfect quality. Customers have the right of return for Switzerland/Liechtenstein (Outside this 2 countries no return possibility exists). In case of returning purchased goods, the following must be noted:
- Goods must be returned with 14 working days
- Goods must be returned in the original packaging.
- Goods must not have any damages.
- The return delivery costs must be paid by the customer
- The return adress is: